Refund policy
Shipping fees go directly to the carrier and aren’t reimbursable unless we made a mistake on your order. For peace of mind, we recommend adding Route Protection so you can easily file a claim if needed. Please remember we’re not responsible for stolen packages, so if you’d like extra security, you can add signature confirmation to make sure your delivery is placed safely in someone’s hands.
HERBAL PRODUCTS -SEA MOSS GEL & COLD PRESSED DETOX JUICES/DRINKS
REFRIGERATE your sea moss and FREEZE your juices IMMEDIATELY upon delivery. Examine your product and contact us within 24 hours of your delivery if you have any issue. The juices might come warm. Please rinse off and freeze immediately. Thaw juices only when ready to drink within 24 hours.
If damaged, take pictures of your damaged products and email us. After 24H windows, we will not be responsible for the product as they are perishable. By purchasing these products, you agree to this rule and policy.
REFUND & RETURN POLICY
We usually have a 15 day return policy, which means you have 15 days after receiving your item to request a return. Returns can be initiated by customers via their accounts. (https://account.wholifeco.com)
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, the item (not all items are eligible for return) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can login to your customer account (https://account.wholifeco.com). Please note that returns will need to be sent to the sender address on your package.
You can always contact us for any return question at hello@wholifeco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately within 24H of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged like custom products (such as special orders, sea moss gel, loose teas, herbs, roots, juices, items made to order or personalized items). We also do not accept returns for subscription boxes or waist beads. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, waist beads, monthly subscription items, gift items, sea moss gel, detox juices, E-books or gift cards. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@wholifeco.com
Be aware: If any package sent to the customer is returned to us for incorrect or insufficient address, the customer must pay again for the post office to redeliver. If the customer chooses not to pay the delivery fees, we will refund the item cost minus the shipping cost if items are non-perishable.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You will be refunded the price of the item without the shipping cost. If approved, you’ll be automatically refunded. Refunds for orders will be issued in form of store credit.
DISCLAIMER ON HOLISTIC PRODUCTS:
By purchasing anything on our website, you agree to these terms.
We cannot diagnose health conditions, nor prescribe medicines legally; we are not medical doctors. However, we will recommend or suggest medicinal herbs for various health complaints, as we believe in the safety and efficacy of botanical medicine. The information we provide is not intended to be a substitute for medical treatment. Please consult your medical care provider before using herbal medicine, particularly if you have a known medical condition or if you are pregnant or nursing. You are responsible for your own health. As with conventional medicine, herbal medicine is vast and complex, and must be used responsibly. People react differently to holistic products.
ALL ITEMS BOUGHT IN STORE AND AT POP-UP EVENTS ARE FINALE SALE.