SEA MOSS GEL & JUICES
REFRIGERATE your sea moss and FREEZE your juices IMMEDIATELY upon delivery. Examine your product and contact us within 24 hours of your delivery if you have any issue. The juices might come warm. Please rinse off and freeze immediately. Thaw juices only when ready to drink within 24 hours.
If damaged, take pictures of your damaged products and email us. After 24H windows, we will not be responsible for the product as they are perishable. By purchasing these products, you agree to this rule and policy.
REFUND & RETURN POLICY
Juices, herbal products, and sea moss will not be available for in Springfield store purchase (effective on October 23,2024 until further notice). All refunds will be processed for unfulfilled orders.
We usually have a 15 day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return (not all items are eligible for return) you can initiate it on your customer account, or you can contact us at hello@wholifeco.com including your order number. The customer is responsible for the shipping fee associated with the return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Be aware: If any package sent to the customer is returned to us for incorrect or insufficient address, the customer must pay again for the post office to redeliver. If the customer chooses not to pay the delivery fees, we will refund the item cost minus the shipping cost if items are non-perishable. Our herbal products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
You can always contact us for any return question at hello@wholifeco.com
ALL ITEMS BOUGHT IN STORE AND AT POP-UP EVENTS ARE FINALE SALE.
Lost Packages, Damages and issues
We hope you have protected your order with Route Package Protection! Route offers coverage for lost, stolen, or damaged orders, giving you peace of mind with every purchase. With easy-to-track updates and coverage for up to 365 days from your purchase date. Please inspect your order upon reception and file a claim immediately if the item is defective, damaged.
Claims for packages covered through Route:
-Through Route’s Claims Website: Customers can file a claim directly at claims.route.com.
- Through the Route App: If the customer has the Route app on their iPhone or Android device, they can quickly file a claim from there.
Contact us hello@wholifeco.com if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged like custom products (such as special orders, sea moss gel, loose teas, herbs, roots, juices, items made to order or personalized items). We also do not accept returns for subscription boxes or waist beads. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, waist beads, monthly subscription items, gift items, sea moss gel, detox juices, herbal blends, teas, E-books or gift cards.
Subscriptions can be canceled anytime starting by January 1st, 2023 via your customer's account. If unable to cancel your subscription, contact us hello@wholifeco.com to request a cancellation. Please include the email address attached to your subscription account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not do any price matching.
WAIST BEADS bought online are your responsibility. Make sure to tie and secure them well. We do not replace broken waist beads that are worn in the comfort on your home. We do not repair or fix broken waist beads as they are considered intimate items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You will be refunded the price of the item without the shipping cost. If approved, you’ll be automatically refunded on your original payment method for direct payments such as Apple Pay or Visa and Credit card payments. Refunds for orders paid via third parties (Klarna, Zip pay, Amazon pay & more) will be issued in form of STORE CREDIT.
Our herbal products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.